Terms of Service

Akiba is a loyalty network. Shoppers earn Miles on qualifying purchases at participating merchants via Scan & Award using their Akiba Pass, and can redeem Miles for merchant vouchers, discounts, and other rewards across the network.

Akiba also includes the Akiba Hub and Pass, where users can collect Miles from purchases, spend Miles on merchant vouchers, and present those vouchers at participating merchants. The Akiba Mini-App on MiniPay lets users earn additional Miles through activities such as quests, challenges, and streaks, and use Miles for raffles and digital experiences.

The Akiba Mini-App runs on MiniPay as a distribution surface. Akiba is built and operated by Akiba Ecosystems Ltd and is not affiliated with, or operated by, MiniPay or Opera.

Akiba is not a financial service, and Miles do not represent any form of currency or financial instrument. Rewards offered through raffles are not guaranteed and may change without notice.

You must be at least 18 years old to use Akiba. Use of Akiba is void where prohibited.

Miles are loyalty points funded by merchants and campaigns. They can be redeemed for vouchers, discounts, and other rewards within the Akiba network, but they are not legal tender, cannot be redeemed for cash from Akiba, and have no guaranteed exchange value outside the network.

Miles earned on purchases depend on the merchant's active campaign at the time of purchase. If a merchant has no active campaign or a campaign's reward budget is exhausted, a purchase may not earn Miles.

Miles are recorded on a public blockchain ledger. Miles may be revoked at our discretion in cases of abuse, fraud, payment reversal, or misuse of the system.

Miles are tied to your Akiba account. If you delete your account, you lose access to the Miles earned on it; they cannot be transferred to another account, redeemed for cash, or restored.

Customers always pay participating merchants directly. Akiba does not collect, process, hold, or settle customer purchase payments at any point.

The Akiba Hub and Pass support the loyalty journey: customers collect Miles from qualifying purchases, spend Miles on vouchers, and use those vouchers with participating merchants.

Rewards for purchases are issued when the merchant records or verifies the purchase through Akiba. Refunds, exchanges, payment disputes, and fulfilment remain between the customer and the merchant and are subject to the merchant's own policies.

Vouchers are redeemed against purchases and may be limited to a specific merchant, product, or category. Vouchers may carry an expiry date, after which they are no longer usable. A voucher can be used once and cannot be transferred, resold, or exchanged for cash.

We may cancel or claw back a voucher where it was obtained or used through fraud, abuse, or a purchase that was reversed or found to be invalid.

Vouchers are issued to your Akiba account. If you delete your account, your Akiba Pass stops working and any voucher you have not yet redeemed becomes unusable. Having an unredeemed voucher does not prevent you from deleting your account, and we cannot refund or transfer one.

Raffle entries using Miles are voluntary. Rewards are subject to availability and may include digital or physical items. We reserve the right to substitute or cancel any reward at any time.

Merchant participation in the Akiba network — including subscription plans and reward activity — is governed by a separate merchant agreement entered into during merchant onboarding. Subscription invoices are generated in the merchant dashboard and paid directly to Akiba by M-Pesa or bank transfer. These subscription payments are separate from customer purchases.

Published subscription prices exclude VAT. Miles issued above a plan's monthly allowance are charged at the published per-Mile overage rate and added to the invoice for the next billing period. On quarterly and annual plans, overage is invoiced monthly.

Monthly renewal invoices are issued 7 days before renewal. Quarterly and annual renewal invoices are issued 14 days before renewal. Akiba sends a reminder 3 days before the due date, on the due date, and 3 days after it, and may follow up directly with the merchant.

An unpaid renewal invoice has a 7-day grace period. After the grace period, Akiba may pause new Miles issuance and voucher publishing until the invoice is paid in full. Vouchers already issued to customers remain redeemable, and full service is restored after payment is confirmed.

A subscription cancellation takes effect at the end of the current paid term, and a term that has already started is not refundable. Plan upgrades take effect immediately and are prorated. Plan downgrades take effect at the next renewal.

You agree not to abuse the platform, attempt to manipulate reward mechanisms or purchase verification, or create fraudulent accounts. Suspicious behavior may result in account suspension, voucher cancellation, or Miles revocation.

Submitting a merchant or partner inquiry does not create a partnership, campaign obligation, or commercial agreement. Any partnership or campaign is subject to separate review and approval.

Akiba respects your privacy. We collect data to operate the service, support rewards, and respond to relevant inquiries as described in our Privacy Policy.

You can delete your Akiba account at any time from Settings in the Akiba Pass app, or at https://app.akibamiles.com/account-deletion without the app. Section 9 of the Privacy Policy explains what is deleted, what is kept in pseudonymised form for legal and fraud-prevention purposes, what cannot be removed from the Celo blockchain, and how long processing takes.

We may update these Terms of Service at any time. Continued use of Akiba after updates constitutes your acceptance of the revised terms.

If you have questions or concerns about these terms, contact hello@akibamiles.com.