A little help with Akiba.

Check that you entered the email address associated with your Akiba account, then check your spam or junk folder. Use the most recent sign-in code. If you have set a password, you can use the password sign-in option instead. If you still can’t sign in, email us with a description of the problem. Never send us your password or sign-in code.

Open the Pass tab in the Akiba app and show your QR code to the cashier at a participating merchant. Eligible purchases earn AkibaMiles according to the merchant’s offer. Keep your Pass QR code private except when presenting it to a participating merchant.

Check your Miles balance and activity in the app. If a purchase is missing or the amount looks wrong, email us with the merchant’s name, the date of your visit and the expected Miles. Keep your receipt available in case we need it to investigate. Please don’t send payment card or bank account details.

Open your voucher in the app and follow its redemption instructions at the participating merchant. Check its expiry date, eligible location and any minimum-spend or other terms before redeeming. If a voucher won’t work, contact us with the merchant’s name and the error you see. Don’t email the voucher’s redemption code or QR code.

Open the verified visit on the merchant’s page and use its report option to flag inappropriate content. You can also email us with the merchant’s name and enough detail to identify the content you’re reporting.

Check your internet connection, close and reopen Akiba, and make sure you have the latest version from your app store. If the problem continues, email us with your device model, operating system, app version and the steps that led to the issue. Remove personal information and QR codes from any screenshots you share.