Privacy Policy

We collect the data necessary to operate the Akiba loyalty network and respond to relevant inquiries.

• Account details when you register for an Akiba Pass: email address, phone number, and optionally your name, country, and reward interests.
• Wallet addresses you link, to assign Miles and track balances.
• Purchase reward data when you earn Miles at a participating merchant: the merchant, purchase amount, product category, payment reference, and time of purchase.
• Voucher activity in the Akiba Hub and Pass, including Miles spent, vouchers obtained, and voucher redemptions at participating merchants.
• Interaction data from the Mini-App, Hub, and mobile app, such as point-earning actions, quest completions, referrals, raffle entries, and voucher redemptions.
• Your approximate location, only while you are using the app and only if you choose "Near me" to find nearby merchants. Coordinates are sent with that single search request and are not stored against your profile; the app never collects location in the background, and denying the permission leaves the rest of the app fully usable.
• Optional profile and social information if you provide it for quests, physical rewards, winner contact, or profile completion.
• Business contact details when you submit a merchant or partner inquiry, such as name, email, company, country, website, role, and message.

• Assign and track Miles earned from purchases, quests, and other activities.
• Operate Scan & Award, including verifying purchases and delivering rewards to your Akiba Pass.
• Issue Miles and vouchers, record voucher redemptions, and show loyalty activity in the Akiba Hub, Pass, and merchant dashboard.
• Display progress on dashboards, leaderboards, badges, and profiles.
• Enable raffle entries, reward distribution, and winner contact.
• Review merchant and partner inquiries and respond to business requests.
• Improve app performance, safety, fraud prevention, and user experience.

Participating merchants can see loyalty activity connected to their own store — such as rewards issued against their sales, redemption of their vouchers, and aggregate repeat-visit patterns. Merchants do not receive your activity at other merchants, your wallet balances, or your full profile.

Miles are recorded as digital tokens on a public blockchain (Celo). Wallet addresses, Miles balances, and token transactions are publicly visible on that network and, by its nature, cannot be edited or deleted by us. We do not publish your name, email, or phone number on-chain.

Akiba may use basic analytics or anti-abuse tooling to improve functionality and protect forms. Analytics, if enabled, is limited to product improvement and operational safety.

We take reasonable measures to secure your data, including secure database practices and access controls. However, no system is 100% secure, and you use Akiba at your own risk.

Akiba uses third-party services to operate, including MiniPay as a distribution surface for the Mini-App, M-Pesa and banking services for merchant subscription payments, Supabase for data infrastructure, the Celo network for Miles records, and anti-spam providers. Akiba does not process customer purchase payments. Data handled by third-party services is subject to their own policies as applicable.

You may request to view or update your data by contacting hello@akibamiles.com. To delete your whole account, you do not need to email us — see Section 9.

Under the Kenya Data Protection Act you may ask us to erase personal data we are no longer authorised or required to keep. Some records are instead kept in a pseudonymised, access-restricted form where a legal, accounting, settlement, fraud-prevention, or audit purpose requires it; that is retention with restricted processing, not continued ordinary use of your data. On-chain records (see Section 4) are outside our control and cannot be deleted by anyone.

You can delete your entire Akiba account and the personal data connected to it. In the Akiba Pass app, open Settings, then the Danger zone section, then Delete account. Without the app, use https://app.akibamiles.com/account-deletion. Both paths use the same verification and the same process. We verify the request with a one-time code sent to your account email before accepting it, because otherwise anyone with your unlocked phone could delete your account.

We delete your sign-in account and email address, your profile and contact details, your Akiba Pass and its credentials, your saved places, your notification and device registrations, our record of any wallet address you linked, and the photos and contributions you submitted.

Deleting your account ends your access to Miles earned on it. Your Akiba Pass stops working and vouchers you have not yet redeemed become unusable. We cannot transfer Miles or vouchers to another account and cannot restore them afterwards. We will not refuse your deletion request because you still hold a balance or an active voucher.

Some records survive deletion in pseudonymised form — with your name, email, and other direct identifiers removed — where an approved purpose requires it. That covers transaction and voucher-redemption records, merchant settlement and payment evidence, and fraud, security, and audit records. Access to those records is restricted, each is held only for its approved retention period, and we keep a record that you asked for deletion and that we carried it out.

Transactions already written to the Celo blockchain, and the public wallet addresses in them, are permanent and public. Neither you nor Akiba can delete or change them. Deleting your Akiba account removes our own off-chain association with your wallet where our retention plan allows it; it does not and cannot remove anything from the blockchain itself.

We aim to complete deletion within 14 calendar days of a verified request, unless we are legally required to hold data for longer, and we email your account address when processing finishes. You cannot cancel the request yourself once you confirm it. The version of this deletion notice shown when you confirm is 2026-10-10.1.

If you have lost access to your account email and cannot receive the verification code, contact hello@akibamiles.com and we will verify you another way.

Akiba is not intended for use by anyone under the age of 18. We do not knowingly collect data from children.

We may update this Privacy Policy. Continued use of Akiba after updates constitutes acceptance of the new policy.

For questions or concerns, contact hello@akibamiles.com.